1. Scope of this notice
The data controller is Diepanzer Makina Dış Ticaret Limited Şirketi. Postal address for applications: Üçevler Mahallesi, Ulupınar Sokak No: 9, Nilüfer, Bursa, Türkiye. This notice concerns personal information collected electronically through Diepanzer’s quotation and technical support forms, and the related email or business correspondence. It is an information notice, separate from any optional consent. An enquiry does not require marketing permission.
2. Data and collection methods
Information is obtained directly from your form entries and communications: name, email, company if supplied, country, preferred language, selected equipment and your requirements or support issue. A support enquiry can include a machine model and serial number. Technical security and delivery information may also be processed by the website, anti-abuse and email systems. Please provide only information relevant to your request.
3. Purposes and legal grounds
- Requested quotation and pre-contract communication: Article 5(2)(c), where necessary for establishing or performing a contract.
- Technical assistance and service administration: Article 5(2)(c) where contractual, or Article 5(2)(f) where necessary for a legitimate support interest without overriding fundamental rights.
- System security, abuse prevention and correspondence administration: Article 5(2)(f), subject to the required balancing assessment.
- Legally required records: Article 5(2)(ç).
- Establishment, exercise or protection of a right: Article 5(2)(e).
Where a separate activity requires explicit consent, that consent must be requested specifically and separately. Cookie and external-media choices are managed in Cookie Settings.
4. Recipients and overseas processing
Relevant sales, support and administrative personnel receive information according to their role. Hosting, email, security and technical service providers can process it to supply those services. Advisers, authorities or other legally authorised recipients may receive information where required for obligations or legal claims. Hosting, messaging and security services can involve processing outside Türkiye. Article 9 of Law No. 6698 governs international transfers. For information about recipients and transfer safeguards relevant to your request, contact info@diepanzer.com. Permission for optional media does not establish a general permission for every overseas transfer.
5. Retention
Records are retained according to the purpose, the outcome of the enquiry, applicable record-keeping obligations and any relevant legal claim. When these grounds no longer apply, information must be deleted, destroyed or anonymised under the applicable requirements.
6. Article 11 rights
You may learn whether personal data is processed; request information about processing; learn its purpose and whether it is used accordingly; learn domestic and overseas recipients; request correction of incomplete or inaccurate data; request deletion or destruction under the legal conditions; request that corrections and deletion or destruction be notified to recipients; object to an adverse result produced solely by automated analysis; and seek compensation for unlawful processing.
7. Requests and related information
Contact info@diepanzer.com with a clearly identified personal data enquiry so that it can be routed for handling. Identity and authority may need to be verified proportionately. The Privacy Policy describes the wider website context and the Cookie Policy explains browser storage.